High-level Process

1

High-level Process

Buyer Order Request

Submitted (Neo Blu Energy):
Details: Buyer submits an order electronically through mail, web portal or EDI system. The order specifies product type, quantity, delivery location, and desired delivery timeframe.
Management:
SLAs: Order ubmission confirmation with an acknowledgement timeframe (e.g., within 1 hour).
Technology: Web portal, EDI system, Order Management System (OMS).

2

High-level Process

Order Acknowledged, Financial Instrument Elected:

Details: Order details are reviewed and confirmed. Financial terms are agreed upon, and the buyer selects a payment method (e.g., G-Pay, pre-payment, Full payment).
Management:
SLAs:Order confirmation with pricing and estimated delivery window (e.g., within 12/24 hours). Secure payment processing with confirmation.
Technology:OMS, Payment Gateway, Processing System.

3

High-level Process

Goods In Transit - Dc Notified of Collection - Buyer Issued with Confirmation:

Details:Upon order confirmation and payment, the dispatch process is initiated. The Distribution Center (DC) receives electronic notification for product pick-up and shipment preparation. The buyer is notified with real-time tracking information.
Management:
SLAs:Timely notification to DC for pick-up (e.g., within 90 minutes). Accurate and timely shipment tracking information provided to buyer.
Technology:Warehouse Management System (WMS), Transportation Management System (TMS), Customer Relationship Management (CRM) system for tracking updates.

4

High-level Process

Delivery:

Buyer Order Request

Details:Products are delivered to the designated location as per the agreed-upon timeframe. Proof of delivery is electronically captured.
Management:
SLAs:On-time delivery within the agreed-upon window. Electronic proof of delivery (ePOD) provided within a specific timeframe (e.g., 24 hours).
Technology:TMS, tracking for delivery vehicles, ePOD system.